HanseMerkur Insurance Group uses i‑nigma to optimize customer service
 

HanseMerkur allows its customers to quickly and easily file their medical bills by scanning 2D barcodes with their iPhone or iPad 2  

 

Or Yehuda, Israel – 21 September, 2011 – 3GVision, the global pioneer and leader in mobile barcode solutions, announced today that HanseMerkur Krankenversicherung AG is using i‑nigma as part of its innovative customer experience. For the first time, customers with a private health insurance can instantly file and monitor the status of their medical bills using the HanseMerkur RechnungsApp mobile application, developed and integrated by IBM.

“We are the first insurer to offer this service in Germany,” said Folke Tedsen, Director of Claims Department, HanseMerkur. “This method greatly simplifies the invoice submission, and further benefits customers by getting quicker reimbursement for their expenses.”

The new HanseMerkur service applies to outpatient and inpatient medical bills that are issued by private healthcare clearinghouses. Currently some 38,000 physicians and dentists, as well as senior hospital physicians, participate in the process, with more partners steadily joining.

Healthcare invoices that are compatible with the new service include two additional DataMatrix codes, marked as eA and eP:

·         The eA code contains the patient’s personal and billing data in encrypted form.

·         The eP code contains the invoice ID and a security key by which the personal data from the eA code can be decoded.

In order to submit the bill for reimbursement, the user just needs to scan the eA and eP codes, following a one-time registration.

“Using mobile barcodes and i-nigma, the customer enjoys both comfortable as well as secure submission of information to HenseMerkur’s system,” added Yossi Lev, CTO and co-founder of 3GVision.

The HanseMerkur RechnungsApp employs also the i‑nigma mobile barcode reader SDK, and is available for free at the following URL in the App Store: http://itunes.apple.com/de/app/hansemerkur-rechnungsapp/id453734866?mt=8

 
About HanseMerkur

The HanseMerkur Group has developed into a modern, nationally operating insurance group with more than 1,740 employees and independent agency owners, with € 962.2 million of contributions received and investments of € 3,628.8 million. Growth is being driven mainly by the main business area, health insurance, with premiums of € 699.5 million collected. With 22,348 new customers in comprehensive health insurance, 2009 saw record growth in the company’s history. HanseMerkur Krankenversicherung AG also provides supplementary cover to 55,647 persons with statutory health insurance, bringing the total number of privately insured HanseMerkur customers to 1.2 million at the end of 2009 

 
 
About 3GVision
3GVision is the global pioneer and leader in mobile barcode solutions. i‑nigma is the industry’s most comprehensive end-to-end platform for 1D and 2D barcode solutions, incorporating a powerful yet intuitive platform for code creation, campaign management, and advanced metrics reporting. The platform is designed to increase revenue opportunities for mobile operators, and print campaign effectiveness for media and marketing companies. It has been successfully deployed by mobile operators and handset vendors, and is being used by more than 200 million people in the United States, Canada, Japan, France, Italy, United Kingdom, Germany, Thailand and Australia. The i‑nigma Telco-grade solution offers a fast and easy way for offline media and advertising to connect to the mobile internet, and facilitates mobile solutions for efficient business operations. For more information about i‑nigma, please visit www.3gvision.com or www.i‑nigma.com
 
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